Supporter Services Forum
The Supporter Services Forum is designed to help refine and develop all the skills and knowledge relevant to the management and delivery of exceptional supporter care. This Forum will allow you to ensure that Supporter Services is an integral part of the fundraising mix in any charity.
The Supporter Services Forum aims to:
- raise the profile of supporter services and the importance of collaboration
- provide networking and peer support for members
- develop a deeper understanding of supporter services and best practice
- share insights into developments and latest trends
- address topical initiatives and tackle strategic challenges
- gain valuable insights from exclusive speakers
- enhance skills, competencies and knowledge of attendees
Forum hosts
Gary Kernahan
Executive Director
Award-winning fundraising strategist who also leads THINK’s interim service – matching clients with brilliant short-term talent.
Read more
Steven White
Director of THINK Data
Data Analysis specialist who draws insights from Fundraising data to drive better decisions.
Read more
Emma O’Reilly
Senior Consultant
Fundraising and marketing strategist with strong experience in individual giving, audience engagement and brand development.
Read moreFormat
- four full day meetings with refreshments and lunch
- annual research project
- access to extensive back catalogue of resources including previous speaker presentations, sector research, case studies and research projects
- dedicated teams chat group
- networking drinks after in person session
- 4 x member only virtual drop in calls
- special sessions for members of your team (2 x 1 hour sessions delivered virtually)
- access to THINK consultants for support and expertise
Topics and themes
- Managing EDI in Supporter Services
- Learnings from CRM implementation projects
- Quality Assurance Frameworks
- Compliance
- Influencing strategic decision makers
- Leading change management
- Changing payments landscape
