experience
What the 2025 community fundraising mystery shop reveals about the supporter experience
This year’s THINK mystery shop shows that when charities invest in meaningful engagement,…
What makes an event “special”?
Special events can do more than raise funds - they can build relationships,…
Thirty years in fundraising
Reflecting on three decades in fundraising, Simon Dickson shares his journey from a…
How happy are your supporters? Measuring the supporter experience
Amanda Warhaftig discusses practical methods for measuring supporter experience and strategies for continuous…
Inspecting what you expect
Arani Mylvaganam explores how mystery shopping can help charities reach a more nuanced…
Who stole my day?
Guest blogger Nick Howes, Managing Director at LMI UK, outlines three simple time…
The recruitment challenge: why charities are struggling to find talented fundraisers
THINK Senior Consultant Gary Kernahan explores the top four reasons charities are struggling…
Transforming fundraising success: how exceptional supporter experience drives long-term loyalty
THINK Senior Consultant Amanda Warhaftig explores how supporter experience impacts loyalty, fundraising success,…