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What the 2025 community fundraising mystery shop reveals about the supporter experience
This year’s THINK mystery shop shows that when charities invest in meaningful engagement,…
Gary Kernahan
27 November 2025
Inspecting what you expect
Arani Mylvaganam explores how mystery shopping can help charities reach a more nuanced…
Vicky Harries
25 September 2023
Transforming fundraising success: how exceptional supporter experience drives long-term loyalty
THINK Senior Consultant Amanda Warhaftig explores how supporter experience impacts loyalty, fundraising success,…
Amanda Warhaftig
22 May 2023