Supporter Services Forum

The Supporter Services Forum is designed to help refine and develop all the skills and knowledge relevant to the management and delivery of exceptional supporter care. This Forum will allow you to ensure that Supporter Services is an integral part of the fundraising mix in any charity.

The Supporter Services Forum aims to:

  • raise the profile of supporter services and the importance of collaboration
  • provide networking and peer support for members
  • develop a deeper understanding of supporter services and best practice
  • share insights into developments and latest trends
  • address topical initiatives and tackle strategic challenges
  • gain valuable insights from exclusive speakers
  • enhance skills, competencies and knowledge of attendees

Forum hosts

Amanda Warhaftig

Senior Consultant

Thoughtful, experienced strategist supporting non-profits to unlock income, insight and long-term impact.

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Hannah Hyde

Senior Consultant

Experienced relationship fundraiser and strategist, supporting clients with high-value income, campaigns and cross-team collaboration.

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Becky Steeden

Consultant

Communications and digital fundraising strategist known for pioneering work in non-profit social media and supporter engagement.

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John Brady

Consultant

Senior fundraising leader with 25 years’ experience across strategy, compliance and individual giving.

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Format

  • four full day meetings with refreshments and lunch
  • annual research project
  • access to extensive back catalogue of resources including previous speaker presentations, sector research, case studies and research projects
  • dedicated teams chat group
  • networking drinks after in person session
  • 4 x member only virtual drop in calls
  • special sessions for members of your team (2 x 1 hour sessions delivered virtually)
  • access to THINK consultants for support and expertise

Topics and themes

  • Managing EDI in Supporter Services
  • Learnings from CRM implementation projects
  • Quality Assurance Frameworks
  • Compliance
  • Influencing strategic decision makers
  • Leading change management
  • Changing payments landscape

Join the forum

Membership fee: £3,350 plus VAT. For more information, get in touch!

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